Metal part needed, proactive email

Created by Chad Nicely, Modified on Wed, 12 Jul, 2023 at 8:33 PM by Chad Nicely

Hey [Customer]

We're reaching out to inform you that at our warehouse where we manufacture our metal products, we ran into a snag and are waiting on a part for one of our machines. This will take up to 10 days. If you prefer not to wait, I would be happy to refund your full purchase for [product]. If you have any questions, comments or concerns, please reply back to this email with how you would like to proceed and I would be happy to assist you. I apologize for this unforeseen inconvenience.

Thank you and have a great day! 

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