Hi [FIRST NAME],
Thank you for reaching out and for the opportunity to assist you with this matter. I apologize for any inconvenience or confusion this may have brought you. I have thoroughly reviewed your account and included the details below for your review.
Purchase Date:
Order ID:
Item:
Amount:
Based on our record, this purchase was placed on our site attached with your account details. We would be happy to receive the return should you send it back to us.
Please let me know if I can assist you with anything else. Thank you and have a wonderful day!
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