Hello [FIRST NAME]!
Thank you for contacting customer support! I apologize for any confusion and do see that you have a duplicate purchase for INSERTITEMHERE. I’ve refunded you for the duplicate charge today, a total of $AMOUNT.
You should receive that refund in 2-7 business days, possibly sooner depending on the speed of your bank.
Please let me know if you have any other questions and I hope you have a wonderful day!
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