Hi (FIRSTNAME),
Thank you for your response.
We are sorry for the confusion. In order for us to assist you further with these charges, please call in to our Support line at (BRAND CONTACT NUMBER). From there we will discuss these charges with you and ensure you receive refunds for any accidental charges you received. Our phone lines are open 11am-5pm CST Monday-Friday.
We can also set up a callback if you prefer, just let us know by giving us your contact number and the best time to reach you.
Have a great day!
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